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Apr. 18th, 2002

And one more thing... the cock monkies who gave me the correct negatives, but the wrong photos cannot fix it in store without charging extra for it, and cannot fix it quickly at all because they have to send them (negatives as well) back to the company (Quallex) that does the processing and get them to fix it.

The chick behind the counter actually told me that you should NEVER use that service, that you should get them done in store.
"For twice as much for single prints. There was a reason I needed the doubles. And I had 6 roles of film"

"Oh, well, sometimes we do discounts"

"Oh, well, I didn't know that at the time and the company you use for your photo processing fucked up my photos. I'm being told I have to wait another 4-5 days to see if they even *can* fix it, and if I were to insist that you print me new pictures with your in store equipment, it will cost me regular processing prices becuase there are different supply houses that give you your equipment for use. "

"basically, yeah"

"hmmmkay. Manager please?"

Basically all I told the manager was that this was just fucked up, that I didn't want special treatment, I'd go through the crap, just that I was really gaddamned annoyed at all this policy crap and that I understand the issues, but from a customer's perspective (and most customers are not nearly as understanding as me), the store fucked up, and the store should pay for it.
Heheh.. he kept asking me to calm down.
I was almost whispering because my head hurt so bad, but I guess because I was saying 'fuck' that that meant I was pissed.

I actually chucked him on the chin.

Very full of myself today in a 'I don't give a fuck' sort of way.
I'm not in the place where I can fucking care, really.

Comments

greyyguy
Apr. 18th, 2002 09:18 am (UTC)
Calm down :)
I always get amused when someoen tells me to calm down. I pretty much never get un-calmed over small things. If I appear not calm, then I am usually pissed for good reason and will not be un-pissed until the reason goes away. Telling me to calm down does not make the reason go away.

Sorry to hear about the photos. Hope they can be fixed. The run around you got sounds pretty crappy. It seems a lot of places forget the whole idea of customer service.

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